If Microsoft is something to go by, the unreal intelligence gravy practice has barely even left the station. This week, the corporate is meant to speak up how AI will “reinvent productiveness with AI.” This might imply integrating OpenAI’s ChatGPT options into Dynamics 365, the corporate’s buyer relations and gross sales software program suite.
The occasion might additionally provide an opportunity for Microsoft to point out off extra AI options in Microsoft’s Workplace applications like Phrase, PowerPoint, and Outlook.
The showcase is about to begin Thursday, March 16 at 11 a.m. ET, 8 a.m. PT. The occasion will livestream from the corporate’s LinkedIn account on this web page. The livestream is open to all.
As a lot as “reinventing productiveness” both feels like your common enterprise to enterprise buzzword at greatest, or one other technique to eek extra effort from workers at worst, the occasion is prone to be extra subdued than that. When Microsoft first introduced it was placing ChatGPT-like options into its Bing browser again in February, it held a real-life press convention that permit reporters entry the precise chatbot in motion. Since then, Bing AI has been integrated into Skype and the Bing Cellular app. It’s additionally been integrated immediately into the Home windows 11 taskbar.
Placing AI into Microsoft’s Dynamics 365 looks as if a direct response to Salesforce’s latest announcement that it was shoving OpenAI’s ChatGPT API options into its cloud software program suite. Dynamics 365 contains the corporate’s gross sales apps, customer support suite, combined actuality distant help, and extra. The software program bundle already features a sort of “Microsoft AI,” which is a machine studying algorithm supposed to supply aggregated buyer and gross sales information.
This newest integration will most likely be extra of what customers already anticipate with chatbots. It might imply Microsoft permits its Dynamics 365 prospects extra entry to AI-based customer support chatbots.
Separate stories have already famous Microsoft has been contemplating including its “Prometheus” mannequin AI into its 365 Workplace apps. This is able to enable customers to get the AI to put in writing emails, craft PowerPoint slides, or write complete Phrase paperwork for them based mostly on a number of easy prompts.
Microsoft has been making an attempt to rein in its AI chatbot because it began producing some actually unusual responses. This “AI hallucination,” when an AI produces nonsensical solutions, is current in virtually all giant language fashions because of the nature of the beast. Over the previous few weeks Microsoft has been iterating on this system to make it much less feature-rich and opinionated to try to reduce down on these points.
On Thursday, we could get to listen to immediately from Microsoft simply how a lot its imaginative and prescient for AI may need modified since February.