The Epic Video games Retailer is a good place to purchase video games, with common gross sales and free video games making for attractive purchases and downloads.
If you happen to’ve simply purchased a PC recreation through the Epic Video games Retailer and have some remorse then all hope might not be misplaced as you may have the ability to request a refund. We’re right here to let you know how.
The Epic Video games Retailer Refund Coverage
Very similar to requesting a refund on Steam, while you’re making an attempt to get your a reimbursement through Epic Video games you first have to satisfy the necessities of the refund coverage. This coverage contains a number of caveats that it’s essential adhere to on your request to be legitimate:
- Refundable merchandise – In order for you a refund you first must ensure that what you’ve got purchased is a refundable merchandise. While you go to the Epic Video games Retailer and consider belongings you’ll see a label of both “refundable”, “non-refundable” or “self-refundable”. If the merchandise is non-refundable then it is a no-go.
- Time – The following caveat is time. With the intention to achieve success in your refund request it’s essential make it inside 14 days of your buy. You additionally have to have performed it for lower than two hours.
- Bought on the shop – You possibly can solely request a refund for Epic Video games Purchases in the event you’ve purchased the sport on the platform. If you happen to bought a key elsewhere and redeemed it on Epic then you definately can’t ask for a refund.
What does non-refundable imply?
While you’re taking a look at video games or different gadgets on the Epic Video games retailer you may see a label marked “non-refundable”. This often applies to issues like digital forex or different consumables together with in-app purchases.
What does “self-refundable” and “refundable” imply?
If you happen to see a “self-refundable” label on the Epic Video games retailer then you must have the ability to pretty simply undergo the self-service refund course of to get your a reimbursement. Assuming, after all, that you simply meet the refund standards.
In the meantime “refundable” means you will get a refund, however the course of requires a bit extra effort as it’s essential get in contact with Epic Video games to type out your refund.
What in the event you’ve been banned?
If you happen to’ve been banned from a recreation that you simply purchased on Epic Video games retailer you won’t be able to get a refund for that recreation.
It is also attainable to be banned from requesting refunds as nicely. If you happen to abuse the system and preserve requesting refunds then Epic might take the stance that you simply’re abusing the refund coverage and refuse future requests. So do not attempt to velocity run video games simply so you possibly can refund them consistently. It isn’t like Epic would not give away sufficient free video games anyway.
What about video games purchased throughout a sale?
As with all good digital video games platforms Epic often runs gross sales on its retailer. If you happen to’ve bought a recreation through the sale nevertheless it’s damaged, buggy or blatantly not what you thought it could be then don’t fret as you may nonetheless have the ability to request a refund.
It’s also possible to request a refund in the event you’ve purchased a recreation after which a sale begins and abruptly it is lots cheaper. Epic says that so long as you meet the refund coverage necessities you possibly can request a refund after which re-buy the sport on the cheaper price and this would possibly not be seen as an abuse.
What about pre-orders?
If you happen to’ve pre-ordered a recreation on the Epic Video games retailer however have then modified your thoughts you possibly can nonetheless request a refund. You possibly can cancel the pre-order at any level earlier than launch and get refunded, however in the event you miss that point interval you possibly can nonetheless get a refund within the regular approach too. Assuming you do not play for greater than two hours and request the refund earlier than the 14 day interval is up.
The best way to request a recreation refund on Epic Video games
If you happen to’ve understood all the pieces up to now then you definately’ll wish to know the subsequent steps to requesting a refund through the Epic Video games retailer. The very first thing to notice is you possibly can’t refund a recreation via the launcher. It’s important to open the web site to do it.
- Head over to Epic Video games, login and open up the transactions part of the location (see the menu on the left if this hyperlink would not work)
- Search for the sport or merchandise you bought and click on the drop down arrow to see the choices
- If you happen to see it click on the request a refund button
- Select the explanation on your refund request
- Click on verify
If you happen to do not see the choice to request a refund then the probabilities are you have got both performed for too lengthy or weren’t fast sufficient requesting the refund and you’ve got handed the 14 day grace interval. If you happen to assume that you simply do meet the factors however you do not see the choice to request a refund, then you possibly can strive contacting Epic Video games instantly and asking for assist.
If the sport you are making an attempt to get a refund on is marked “refundable” relatively than “self-refundable” then you definately may have to undergo the contact possibility anyway.